This delivery information were last changed on 30th January 2020.
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Orders that are ordered on www.kiarasky.co.uk will be shipped out from our UK base warehouse.
Most orders placed before 1.00pm (Monday-Friday) are despatched from our warehouse within 1-2 working days.
Express delivery cut off time is 1pm, subject to your payment being processed and stock availability.
Orders placed after 1.00pm during the week or at weekends are processed and despatched the following 1-2 working day.
No orders are processed, despatched or delivered on Bank Holidays or weekends.
Orders leave our premises on a Royal Mail service or may at times be sent via UK Mail/DPD Local depending on order value.
Some of our products are fragile and our expert team of warehouse staff are trained in the best packing methods to protect your order. All consignments will be delivered to your specified 'delivery' address between the hours of 8.00am to 5.30pm Monday to Friday next working day deliveries will be delivered Monday to Friday only.
Any Item not received must be reported to us by email 15 days after the order is placed, 21 days for international customers. At this point we will contact the courier to investigate.
To ensure we offer a safe and efficient service you will be required to be able to accept the goods when the courier attempts to deliver, please ensure you provide a delivery address where someone will be able to accept your order. If for any reason a delivery is not possible between the above hours, your order will be taken to the local depot of Royal Mail/DPD Local and a card will be left for you to collect at the local depot.
If you know this second attempt will not be convenient, the card will have details of your local Royal Mail/Parcelforce depot address and offer you the option to collect your order that same day. Depots are open until 7.00pm (Depending On location) on any weekday. The goods will be held for a maximum of 5 days awaiting collection.
If you are unable to collect your order that day, we recommend that you call the telephone number of the local depot detailed on the card and you can arrange an alternative second delivery attempt. Failure to notify Royal Mail/DPD Local within 5 days of the first delivery attempt your order be returned to Kiara Sky Proffesional Nails UK.
Please note that during busy times of the year (e.g. Christmas, Valentine's Day, Mother's Day) there may be a slight delay in the despatch of your order, so please check our homepage for details of 'last date to for delivery' dates and allow extra time to receive your goods.
Please note if any courier could not deliver your goods due to not being able to get an answer or a signature at your property then they will return this back to us, should we get a return then a refund will be issued excluding delivery cost.
Should you have any missing items from your order this would need to be reported within 24-48 hours after recieving your order.
United Kingdom Shipping
UK Mainland Standard Shipping is Free (2-5 working days)
Express Shipping UK Mainland will be £6 (1-2 working days)
UK Remote Areas will be £14.95 up to 30kg
International Shipping Worldwide
Shipping cost and estimated delivery time will be quoted by Fedex International on checkout.
If no Fedex shipping option available for your order this would have been sent by standard airmail which can take up to 21 working days depending on location.
While fabulous nails are well-traveled and we will ship almost everywhere in the world. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out. However, International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Kiara Sky does not collect duties and taxes, and as smart as we are, we can not predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Duties & Taxes
Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Products cannot be returned if used due to hygiene reasons.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All returns to be sent to the following address:
Kiara Sky Professional NailsUnit 22, Great Western Business ParkGreat Western CloseBirminghamB18 4QFUnited Kingdom